Privacy Policy

Akrisso Innovations Private Limited

Last Updated: November 12, 2025

Privacy Policy

Akrisso Innovations Pvt Ltd

Last Updated: November 12, 2025

1. Introduction

Welcome to Akrisso Innovations Pvt Ltd (“Akrisso,” “we,” “us,” or “our”). We operate www.akrisso.com and provide artificial intelligence solutions through our two divisions: AI Creative VFX Lab and AI Tech Lab.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our SaaS products, or engage with our services. By using our services, you agree to the collection and use of information in accordance with this policy.

Our Terms of Service, together with this Privacy Policy, constitute your agreement with us.

2. Definitions

SERVICE refers to the www.akrisso.com website and all SaaS products operated by Akrisso Innovations Pvt Ltd, including services provided through AI Creative VFX Lab and AI Tech Lab divisions.

PERSONAL DATA means data about a living individual who can be identified from that data or from that data combined with other information in our possession or likely to come into our possession.

USAGE DATA is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.

COOKIES are small files stored on your device (computer or mobile device).

DATA CONTROLLER means the entity that determines the purposes and manner in which personal data is processed. Akrisso Innovations Pvt Ltd is the Data Controller of your data.

DATA PROCESSORS or SERVICE PROVIDERS are third parties who process data on behalf of the Data Controller.

DATA SUBJECT is any living individual who is the subject of Personal Data.

USER refers to the individual using our Service, corresponding to the Data Subject.

AI MODELS refers to artificial intelligence and machine learning models developed, trained, or deployed through our services.

3. Information Collection and Use

We collect several types of information for various purposes to provide and improve our services.

3.1 Types of Data Collected

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you, including but not limited to:

• Email address
• First name and last name
• Phone number
• Company name and job title
• Billing address, State, Province, ZIP/Postal code, City
• Payment and billing information
• Professional credentials and portfolio (for AI Creative VFX Lab users)
• Technical specifications and requirements
• Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials, product updates, and other information that may be of interest to you. You may opt out of receiving these communications by following the unsubscribe link or contacting us directly.

Usage Data

We collect information that your browser sends whenever you visit our Service or access it through a mobile device, including:

• Computer’s Internet Protocol address (IP address)
• Browser type and version
• Pages visited and time spent on pages
• Date and time of visit
• Unique device identifiers
• Operating system information
• Referring/exit pages
• Clickstream data
• Other diagnostic data

Location Data

With your permission, we may collect and process information about your location to provide features of our Service, improve functionality, and customize user experience. You can enable or disable location services through your device settings at any time.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Technologies used include:

• Session Cookies: To operate our Service
• Preference Cookies: To remember your preferences and settings
• Security Cookies: For security purposes
• Analytics Cookies: To analyze usage patterns and improve our Service
• Advertising Cookies: To serve relevant advertisements based on your interests

You can instruct your browser to refuse cookies or alert you when cookies are being sent. However, some portions of our Service may not function properly without cookies.

3.2 AI Division-Specific Data Collection

AI Creative VFX Lab

When using our AI Creative VFX Lab services, we may collect and process:

• Project Files: Images, videos, 3D models, and other creative assets you upload
• Project Metadata: File names, formats, resolutions, timestamps, and project settings
• Creative Preferences: Style preferences, rendering settings, effect parameters
• AI Training Inputs: Sample data or references you provide for AI model customization
• Output Files: AI-generated content, rendered videos, visual effects, and edited media
• Collaboration Data: Shared projects, comments, annotations, and team member information
• Usage Metrics: Features used, processing time, quality settings, and resource consumption

Important Note: Visual content you upload for processing may be temporarily stored and processed by our AI models. We do not use your proprietary creative content to train generalized AI models without your explicit consent.

AI Tech Lab SaaS Products

When using our AI Tech Lab SaaS products, we may collect:

• API Usage Data: API calls, request/response logs, authentication tokens, and usage patterns
• Application Data: Configuration settings, integration parameters, custom workflows
• AI Model Interactions: Prompts, queries, inputs provided to AI models, and generated outputs
• Performance Metrics: Response times, error rates, throughput, and system performance data
• Integration Data: Third-party service connections, webhook configurations, and API credentials
• User-Generated Content: Any data, text, code, or content you input into our AI systems
• Training Data: If you opt in, data used to fine-tune or customize AI models for your specific use case
• Feedback Data: User ratings, corrections, and feedback on AI-generated outputs

AI Model Training Policy: We do not use data from our AI Tech Lab SaaS products to develop, improve, or train generalized AI and/or ML models unless you explicitly opt in to contribute to model improvement programs. All customer data is processed solely to provide the specific services you have requested.

3.3 Technical and Operational Data

To provide our AI-powered services, we process:

• System Logs: Server logs, error logs, security logs, and debug information
• Performance Data: Processing speeds, resource utilization, bandwidth usage
• Security Data: Authentication attempts, access logs, security incidents
• Backup Data: Copies of your data maintained for disaster recovery purposes
• Version Control: Historical versions of your projects and configurations

3.4 Communications Data

We collect data from your communications with us, including:

• Customer support tickets and correspondence
• Chat transcripts with support representatives
• Feedback and survey responses
• Email communications
• Phone call recordings (with notice and consent)

4. Use of Data

Akrisso Innovations Pvt Ltd uses collected data for the following purposes:

• Service Provision: To provide, maintain, and deliver our AI Creative VFX Lab and AI Tech Lab services
• Service Improvement: To understand usage patterns and improve our AI models, features, and user experience
• Personalization: To customize content, recommendations, and service offerings based on your preferences
• Customer Support: To respond to inquiries, provide technical assistance, and resolve issues
• Communication: To send service updates, security alerts, technical notices, and administrative messages
• Analytics: To analyze usage trends, monitor service performance, and generate insights
• Security: To detect, prevent, and address fraud, security threats, and technical issues
• Compliance: To fulfill legal obligations, enforce our agreements, and protect our rights
• Marketing: To send promotional materials, newsletters, and information about new features (with opt-out option)
• AI Model Development: To train and improve AI models, only with your explicit consent and in accordance with our AI training policies
• Research and Development: To develop new features, products, and AI capabilities
• Billing: To process payments, send invoices, and manage subscriptions

5. AI-Specific Use Commitments

5.1 AI Creative VFX Lab

• We process your creative assets solely to deliver the requested VFX and creative services
• We do not claim ownership of your uploaded content or AI-generated outputs based on your inputs
• We do not use your proprietary creative content to train our general AI models without explicit written consent
• We implement technical measures to isolate customer projects and prevent unauthorized access
• We retain project files only for the duration necessary to deliver services and as required by your subscription tier

5.2 AI Tech Lab

• Customer data processed through our SaaS products is used exclusively for providing the requested services
• We do not share your API usage patterns, prompts, or outputs with third parties for their benefit
• We offer options to opt out of any data collection that contributes to AI model improvements
• We provide transparency reports on how customer data is used in aggregate (without identifying individual customers)
• We maintain strict separation between customer environments in our multi-tenant architecture

5.3 Third-Party AI Services

Some of our services may utilize third-party AI providers (such as large language models or computer vision APIs). When we use such services:

• We select providers with strong privacy commitments
• We configure services to minimize data sharing and retention by third parties
• We inform you when third-party AI services are used
• We provide options to choose specific AI providers where feasible
• We ensure third parties comply with applicable data protection regulations

6. Data Retention

6.1 General Retention

We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Retention periods vary based on:

• The nature of the data and services provided
• Legal and regulatory requirements
• Contractual obligations
• Legitimate business needs

6.2 Specific Retention Periods

• Account Information: Retained for the duration of your account plus 90 days after account closure
• Usage Data: Generally retained for 24 months for analytics and service improvement
• Project Files (AI Creative VFX Lab): Retained according to your subscription tier; typically 30-365 days after project completion
• API Logs (AI Tech Lab): Retained for 90 days for troubleshooting and security monitoring
• Financial Records: Retained for 7 years to comply with tax and accounting regulations
• Communications: Retained for up to 3 years for customer service quality and dispute resolution
• Security Logs: Retained for 12 months for security analysis and incident response

6.3 Data Deletion

Upon request or account termination, we will delete your Personal Data within 30 days, except where:

• We are legally required to retain the data
• The data is necessary for dispute resolution or enforcement of our agreements
• The data has been anonymized and cannot be linked back to you

You can request data deletion by contacting us at privacy@akrisso.com.

7. Data Sharing and Disclosure

7.1 Third-Party Service Providers

We may share your data with trusted third-party service providers who assist us in operating our services, including:

• Cloud infrastructure providers
• Payment processors
• Analytics services
• Customer support platforms
• Email and communication services
• AI and machine learning infrastructure providers
• Content delivery networks (CDNs)

These providers have access to Personal Data only to perform specific tasks on our behalf and are contractually obligated not to disclose or use it for other purposes.

You can request an up-to-date list of service providers by emailing privacy@akrisso.com.

7.2 Business Transfers

If Akrisso Innovations Pvt Ltd is involved in a merger, acquisition, asset sale, or bankruptcy, your Personal Data may be transferred as part of that transaction. We will provide notice before your data is transferred and becomes subject to a different privacy policy.

7.3 Legal Requirements

We may disclose your Personal Data if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders, legal proceedings)
• Requests from government or regulatory authorities
• National security or law enforcement requirements
• Protection of our rights, property, or safety, or that of our users or the public

7.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

7.5 Aggregate and Anonymized Data

We may share aggregated or anonymized data that cannot reasonably be used to identify you, including:

• Industry trends and insights
• Service usage statistics
• AI model performance benchmarks
• Research publications

8. Data Security

8.1 Security Measures

The security of your data is critically important to us. We implement robust technical and organizational measures, including:

• Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Role-based access control (RBAC) and principle of least privilege
• Authentication: Multi-factor authentication (MFA) for user accounts
• Network Security: Firewalls, intrusion detection/prevention systems, and DDoS protection
• Monitoring: 24/7 security monitoring and incident response capabilities
• Vulnerability Management: Regular security assessments, penetration testing, and patch management
• Employee Training: Regular security awareness training for all staff
• Data Isolation: Logical separation of customer data in multi-tenant environments
• Backup and Recovery: Regular encrypted backups with tested disaster recovery procedures

8.2 Security Limitations

While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

8.3 Incident Response

In the event of a data breach that affects your Personal Data, we will:

• Notify you within 72 hours of becoming aware of the breach
• Provide details about the nature of the breach and data affected
• Describe the steps we are taking to address the breach
• Advise you on steps you can take to protect yourself
• Report the breach to relevant authorities as required by law

9. International Data Transfers

Akrisso Innovations Pvt Ltd is based in India. Your information, including Personal Data, may be transferred to and maintained on computers located outside your state, province, country, or governmental jurisdiction where data protection laws may differ.

9.1 Transfer Safeguards

When transferring data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data Processing Agreements (DPAs) with third-party processors
• Adequacy decisions by relevant data protection authorities
• Binding Corporate Rules where applicable
• Consent for transfers when required

9.2 Your Consent

By using our Service, you consent to the transfer of your data to India and other countries where we operate. We will take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

10. Your Data Protection Rights

10.1 General Rights

Depending on your location, you may have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (“right to be forgotten”)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent for processing where we rely on consent
• Right to Lodge a Complaint: File a complaint with your data protection authority

To exercise these rights, please contact us at privacy@akrisso.com. We will respond to your request within 30 days.

10.2 GDPR Rights (EU/EEA Residents)

If you are located in the European Union or European Economic Area, you have enhanced rights under the General Data Protection Regulation (GDPR):

• Access your personal data and information about how it’s processed
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with your supervisory authority

For more information about GDPR, visit: https://eur-lex.europa.eu/eli/reg/2016/679/oj

We may ask you to verify your identity before responding to data subject requests. We may be unable to provide certain services without necessary data.

10.3 CCPA Rights (California Residents)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to Know: You can request information about:

• Categories of personal information collected
• Sources of personal information
• Business purposes for collecting or selling personal information
• Categories of third parties with whom we share personal information
• Specific pieces of personal information we have collected

Right to Delete: Request deletion of your personal information (subject to certain exceptions)

Right to Opt-Out: Opt out of the “sale” of personal information (we do not sell personal information for monetary consideration)

Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

You can make up to two requests in a rolling 12-month period. To exercise your rights, email privacy@akrisso.com with “CCPA Request” in the subject line.

10.4 Indian Data Protection Rights

As an Indian company, we comply with India’s data protection laws and regulations. Indian residents have rights including:

• Right to confirmation and access to personal data
• Right to correction of inaccurate data
• Right to data portability
• Right to be forgotten (erasure)
• Right to restrict or object to processing
• Right to withdraw consent

10.5 CalOPPA Rights

Under the California Online Privacy Protection Act (CalOPPA):

• Users can visit our site anonymously
• We provide a clear Privacy Policy link on our homepage
• We notify users of privacy policy changes on this page
• Users can change personal information by emailing privacy@akrisso.com

Do Not Track Signals: We honor Do Not Track (DNT) signals. When a DNT signal is detected, we do not track, plant cookies, or use advertising.

11. Third-Party Services and Links

11.1 Analytics Services

We use third-party analytics services to monitor and analyze usage:

• Google Analytics: Web analytics service by Google (Privacy Policy: https://policies.google.com/privacy)
• Mixpanel: Analytics platform (Opt-out: https://mixpanel.com/optout/)
• Segment: Data integration platform (Privacy Policy: https://segment.com/legal/privacy/)

11.2 Cloud Infrastructure

We utilize enterprise-grade cloud infrastructure providers:

• Amazon Web Services (AWS): Cloud computing and storage
• Google Cloud Platform (GCP): AI/ML infrastructure and services
• Microsoft Azure: Computing and AI services

11.3 Payment Processing

We use third-party payment processors:

• Stripe: Payment processing (Privacy Policy: https://stripe.com/privacy)
• Razorpay: Payment gateway for Indian transactions (Privacy Policy: https://razorpay.com/privacy/)

We do not store complete credit card information on our servers. Payment data is handled by PCI-DSS compliant payment processors.

11.4 External Links

Our Service may contain links to third-party websites not operated by us. We are not responsible for the privacy practices of external sites. We strongly advise reviewing the privacy policy of every site you visit.

12. Children’s Privacy

Our Services are not intended for use by individuals under 18 years of age (“Minors”). We do not knowingly collect Personal Data from Minors without parental consent.

If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us at privacy@akrisso.com. If we discover we have collected Personal Data from Minors without parental consent, we will take immediate steps to delete that information from our servers.

13. AI Ethics and Responsible Use

13.1 Our Commitments

Akrisso Innovations is committed to responsible AI development and deployment:

• Transparency: We provide clear information about how our AI systems work
• Fairness: We strive to minimize bias in our AI models and outputs
• Privacy: We implement privacy-by-design principles in our AI systems
• Accountability: We maintain human oversight of AI-generated outputs
• Safety: We implement safeguards to prevent harmful use of our AI technology

13.2 User Responsibilities

Users of our AI services agree to:

• Not use our services for illegal, harmful, or unethical purposes
• Not attempt to generate content that violates intellectual property rights
• Not use AI-generated content to deceive, manipulate, or harm others
• Verify AI-generated outputs before use in critical applications
• Comply with all applicable laws and regulations

13.3 Prohibited Uses

Our AI services may not be used for:

• Generating deepfakes or misleading content without proper disclosure
• Creating content that promotes violence, hatred, or discrimination
• Infringing on intellectual property or privacy rights
• Developing weapons or surveillance technologies
• Manipulating democratic processes or spreading disinformation
• Any illegal activities or violations of others’ rights

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.

14.1 Notification of Changes

We will notify you of material changes by:

• Posting the updated Privacy Policy on this page with a new “Last Updated” date
• Sending an email notification to the address associated with your account
• Displaying a prominent notice on our Service
• In-app notifications for significant changes

14.2 Your Acceptance

Continued use of our Service after changes become effective constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

For significant changes that materially affect your rights, we may require your affirmative consent before the changes apply to you.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Akrisso Innovations Pvt Ltd

Email: privacy@akrisso.com
Website: www.akrisso.com
Data Protection Officer: dpo@akrisso.com

Mailing Address:
Akrisso Innovations Pvt Ltd
Spaze iTech Park, Sector 49, 
Gurgaon, Haryana – 122018
India

For specific inquiries:

• Privacy Questions: privacy@akrisso.com

We aim to respond to all inquiries within 72 hours and resolve data subject requests within 30 days.

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Akrisso Innovations Pvt Ltd – Pioneering AI Innovation through Creative Excellence and Technical Leadership

This Privacy Policy is effective as of the date stated above and applies to all users of our services worldwide.